Below are some of the testimonials our customers have sent us. If you would like more information on any of these or if you would like to see pictures of the installations, please contact us
Our ‘Real Flame’ Gas Fire is now installed and warming our home just as we imagined. We both want to thank you for the professional, prompt, high quality workmanship you delivered during the entire process of construction and installation of the fire and mantle.
From day one when you arrived to provide a quote for your services I was impressed by your personal style and what appeared to be a knowledgeable and honest approach to business management.
This was absolutely confirmed at each step when members of your team arrived, always as scheduled, always polite, to complete their part of the process.
The work was completed quickly with no delays, in fact ahead of the initial expectations. Each member of the team worked in a tidy and considerate manner. There was never timewasting so often seen when trades people work on jobs. Just the right amount of discussion, and at every important decision making point, I was consulted without hesitation.
Please thank your team, Andrew who did the initial roof inspection and informed you of the possible approach, Phil and Tom who removed the wall, installed the heater and set up the stud wall and plaster board for plastering. Matt who carefully plastered the wall to perfection and Colin and Parry who together set the hearth and secured our mantle in its place. The only person I cannot recall his name is your electrician, so I am sorry about that, but without the switch…nothing would work! ~ And of course, Sharon who communicated effortlessly and in a warm and genuine manner every time.
One thing I was particularly impressed with was that you discussed the works with Andrew on the day of the roof inspection. It was obvious to me that all possible problems were raised and laid to rest so that we could confidently proceed without concern of running into some horrible unforeseen disaster that may have added not only cost, but stress to the job for all. Intelligent hands on management and leadership is sorely lacking in Australia today, it is the single thing that distinguishes a business from good to outstanding….and sustainable.
We will recommend your company to everyone we know and we hope that will result in more, happy customers for you.
Rose & Chris
Dear Andrew and all crew at Fresh Living
I just want to thank you for the installation of my Beautiful gas log fire.
This was a big undertaking for me with a fair bit of anxiety involved as to which Co., which Fire, etc. etc.
I have been thrilled that I made the right choice. Even though it was over the other quotes I had an intuition that there was a lot of work involved and it would be costly.
Andrew explained things to me and answered my question honestly and with sincerity. Sharon returned my emails promptly and was always friendly.
Phil and Sal were outstanding in the completion of the job. There were courteous and friendly and treated my home with such respect. I came home from my shift at the hospital to be able to park in my garage – such a bonus. It was always left clean and tidy after a hard day’s work.
Once again a big thank you. I would recommend your company to all of my friends, without hesitation
Lyn from Croydon
We had our log heater installed on Tuesday by Andrew & Tom we wanted to let you know how pleased we are with the job the boys did. They were very helpful and did a great job and Andrew was very patient with us when showing us how to use. Can you please pass onto Andrew our thanks and tell him how good the boys were.
Rhonda & David
I just wanted to thank you very much for your patience to me during this very long, drawn out process. I really appreciate your professionalism and the way nothing was too much trouble. My builder, Brett, also commented on how great your installers were and he will be looking to deal with your company in the future.
Again my thanks. I am looking forward to being able to sit beside a wonderful warm fire (still quite a few weeks away).
I would just like to pass on my thanks to you and your serviceman Andrew who fixed my heater last Tuesday – your efficiency is outstanding and it is wonderful to have my heater working again for the winter. I will definitely pass on your details to anyone looking to service a gas log fire.
Just a quick note to say thank you to Andrew who serviced our gas log fire yesterday.
He arrived within the ‘arrival window,’ was friendly, efficient and answered all my questions. He even touched up some of the paint that had been scratched during installation – that’s been bothering me for 2 years 🙂
I’ll definitely recommend Fresh Living Group – because in addition to the above, the booking process was smooth and efficient too.
Thank you and regards,
We are delighted with our new gas fires. They look wonderful.
Your team of people were so helpful, professional and hard working. I cannot praise them enough for the care they took and the way they all showed interest in doing their best.
Do thank John, Andrew and Sal as well as David the chimney sweep.
Your own quick effort to organize all is so much appreciated.
My best wishes to you
We LOVE it. Thank you very much. Phil was very professional and did an wonderful job.
I also received the compliance paperwork etc. in the mail.
The heater is fantastic and looks wonderful so very happy and impressed with it. Can’t believe I’m in the same room.
Will keep in touch
I would like to say how happy Alan and I are with our new living area, your guys did a fantastic job and we are over the moon.
All your tradesmen were pleasant professional and arrived on time which is a real credit to your organisation, can you please pass on
our appreciation. I would have not hesitation in recommending your company.
Out of the four companies we had through to quote, Andrew was by far the most professional and knowledgeable point of contact I dealt with, and is why I have chosen to go ahead with your quote.
Just wanted to let you know how delighted I am with the installation of my new gas log fireplace. Andrew did a great job, was very professional and courteous. He also did a brilliant job cleaning up – even to the extent of hosing the concrete dust off the windows and removing the heater packaging. Then he was back the next morning to show me how to work the heater and clean the glass. Ten out of ten for exemplary customer service!
Cassie just wanted to let us know that she thinks you were completely unreal to deal with. Prompt, efficient, professional, absolutely wonderful.
It was nice to have someone come in, be professional, do the job quickly and neatly and not damage something else … unlike my experience with my builder.
We have honestly been thrilled with every step of service from Fresh Living Group.
Wanted to say that I really appreciate the professional and extremely fast response.
I just wanted to write to express my thanks to Phil for the time and thought he put into the installation of my gas fire and the construction of the surrounding fire box.
Nothing was too difficult for Phil – he spent hours on my roof ensuring that everything was as neat as possible and concealed from view and went out of his way to make sure my fire box was neat and straight.
Unlike most tradies I have recently encountered, Phil was extremely conscientious and completely focused on doing the best job. He worked consistently and tirelessly to get the task finished and took into consideration my requests.
Phil was easy to work with and highly professional. Please pass on my thanks to him for a job well done.
We would like to say a really big thank you to you and the team. You have provided my husband and I with the most amazing fireplace transformation. Our lounge is now a cozy and inviting space where we are excited to and can, entertain more easily.
It has been really easy to work with you guys and I put that down to the great communication we had throughout the project. The fact that my vision was able to be replicated into reality is a credit to you all. It was certainly not the easiest of projects so through tenacity and perseverance the team really shined. The results are outstanding as you can see from the attached photos.
We would have no issue with recommending you after such a great experience.
Thank you again for making our dreams come true!
Jenneke and Daniel
Thank you for the great work and services provided by all the team at Fresh Living.
We were very, very impressed with the work by Liam and John who installed our fire place. Their friendly, can do manner was exceptional and a breath of fresh air.
They worked with the many variables in our household competently to ensure that the job was completed to the highest quality.
We are so happy with the final result and would recommend Fresh Living based on our dealings with all your staff in the future.
Once again we were so impressed with Liam and John and want them to know how lovely they were and how easy they were to deal with!
Please pass on our heartfelt thanks to them both! They are a credit to your company
Matthew and Tany
I just wanted to give you some positive feedback on Andrew.
I thought he was one of the most professional tradesmen I have met in a long while.
The quality of the finished product was great. I loved the fact he built the wall off premise and it fit perfectively on site. And the clean up was better than expected.
Alexandra was very pleased with her new living room look.
Expect to talk soon.
Just dropping a quick line to say that the cabinets and shelving look fantastic. The whole room looks totally different and you would never even know that the original boring brick wall was ever there. Also, we have had a few fires now and the system works a treat!
Many thanks to Colin and Parry who were worked patiently and carefully to produce such a quality finish.
I am nearly 70 and I have to tell you that I have had the best service ever.
Not only did Sharon have my no name heater identified, (had for 9 years and other people have tried to fix) she listened to my problems as I live over 140 ks from the house and resolved them. Sharon is one in a million.
I cannot thank you company enough for the professional staff that you have employed.
I also commend Andrew who came out to fix the problem, very knowledgeable and professional also.
Thanks once again your great staff made a large problem easy.
Please pass on our sincere thanks to all of your staff involved in the installation of out Captive Heater.
We are a very satisfied customer.
Happy to give our opinion and recommendation to any one of your prospective clients.
Roc & Marie
We are very happy with the final installation and your tradesmen were all very good and helpful.
I am writing to express my appreciation of the outstanding service that you and the team at the Fresh Living Group provided in our recent purchase and installation of the Regency gas log fire.
From the time I contacted the office and spoke to Sharon; through to the site inspection and quotation; and then the installation I found that there was a level of professionalism that is not often found with dealing with companies. I particularly found Sharon’s friendly informative manner and continuing email communication throughout the entire process was excellent; it provided a level of confidence that the whole procedure would go smoothly, which it indeed did.
Phillip’s attention to detail during the installation process was also refreshing to see. He was almost anal in his desire to get the installation ‘perfect’. Being somewhat of a perfectionist myself; I appreciated Phillip‘s attention to detail in his desire to get the installation correctly positioned to the millimetre. I found his work to be carried out to a very high standard; and the place was left spotless after Phillip gave me a thorough run through on operating the unit.
Given the outstanding service that your company has provided, I will have no hesitation in recommending you and your team to anyone that should be in need of any of the services that your company provides.